Standard processes
Process automation
A predefined workflow, AI handles defined steps: process input, classify, generate output. For high volumes, running reliably without people. AI cost and performance under control.
Solutions
From the standard process to the complex case
Whether a high-volume standard process or a complex individual case: we bring AI where it creates value in operations. Built into your systems, on a solid data foundation and with governance from day one.
Two ways into operations
Two ways to bring AI into operations
Which path is right depends on the complexity of the case. Making that call is part of our work.
Complex cases
AI agents for complex cases
AI agents as the new caseworkers: no rigid workflow, the agent decides within bounds. We build case management and human-in-the-loop around it, traceable, with clear escalation and review points.
The hinge
Triage: every case on the right path
The decision "standard case → workflow vs. complex case → agent" is the most valuable cross-cutting capability. It routes every case onto the cheapest reliable path. Most of it runs automatically, the rest gets an agent.
The foundation
What carries both paths
Both paths stand on the same foundation, cross-cutting and from day one:
Requirements engineering & solution design
What can be automated, what is complex, and where AI has real leverage.
Integration with existing systems
Connecting CRM, ERP, Microsoft 365, DMS, databases, APIs and line-of-business systems.
Data foundation & collection
Making existing data usable and deliberately collecting what's missing: baselines, reference cases, evaluation data.
Compliance, governance & audit
Auditability as a design principle. Entry possible via a NIS2 applicability and gap assessment.
In practice
Insurance Solution
Privacy-compliant automation for insurance companies
Insurance companies process thousands of documents every day. With local AI models, you can automate core processes entirely within your own infrastructure: GDPR-compliant, BaFin-aligned and without dependency on external cloud services.
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Let's talk about your use case
From business case to solution: we'll show you what's concretely possible in your processes.
Talk to us